|
No |
Service Items |
Service Content |
| 1 |
Design coordination technical support |
1. Provide relevant technical data and documents in time. 2. Assist and cooperate with the design institute and the owner to optimize the matching of equipment and system. 3. Provide technical support at any time. |
| 2 |
Guide installation |
1. Provide relevant drawings and technical data in time. 2. Provide reasonable installation suggestions and plans. 3. Send technicians with rich practical experience to the site, cooperate with the owner and equipment installation company, conduct on-site installation guidance, test and commissioning according to the requirements of equipment installation manual and relevant technical specifications, and make test and commissioning records. |
| 3 |
Warranty service |
1. Free quality warranty for one year from the date of delivery. After the expiration of the maintenance period, the supplied equipment shall be maintained for life at the cost price. 2. Respond immediately after receiving the notice of equipment problems, reply within 4 hours, or send maintenance engineers to the site within 24 hours to remove the faults. 3. Under normal use and operation conditions, parts damaged due to equipment quality shall be replaced and repaired unconditionally and free of charge. Replace the whole machine for free if it cannot be repaired. |
| 4 |
Warranty service |
1. After receiving the fault notice, reply within 4 hours, or send the maintenance engineer to the site within 24 hours, so that the user is not satisfied and the service does not stop. 2. The spare parts required in the warranty period shall be provided by us free of charge and shall be responsible for maintenance. The spare parts required beyond the warranty period shall meet the requirements of the owner and be responsible for maintenance at any time. The owner shall only bear the most economic cost in the corresponding market. 3. After the maintenance, we will follow up and observe within 15 days to ensure the normal operation of the fan. . |
| 5 |
Technical training |
1. Develop training plan 2. Provide the installation manual and relevant technical data of the equipment provided in Chinese. 3. The training contents include the operation procedures, commissioning procedures, daily maintenance, safety protection measures, etc. of the supplied equipment. 4. Provide free training for your equipment maintenance personnel during each maintenance. |
